Policies

Class Cancellation Policy:

• To avoid losing a class, please cancel your reservation online 12 hours prior to class start time through the website or the Mindbody app. 

• If you are on a Monthly Unlimited class package, a $15 reservation fee will be charged for late cancellations (less than 12 hours before the class start time). Cancellations made 30 minutes prior to class or no-shows will result in a $20 fee.

• Monthly memberships can be canceled after the three-month commitment and before the next monthly cycle begins, via email request only. Memberships do not end after 3 months unless you notify us to cancel via email. We cannot refund a charge that has already been processed.

• Cancellations via Facebook Messenger, Instagram or other social media are not valid and the member will be charged. Cancel your class the way you schedule your classes to avoid charges. Also, do not text or call, as these messages will be checked after the fact and will be charged as a no-show. This slows down the opportunity and capacity for the waitlist system.

• Check in at the iPad when you arrive for your class. 

• Grip socks are required for classes: There are no exceptions. This is for performance and hygiene. There are some for purchase at the studio. 

Waitlist:

• The waitlists do move! Feel free to join a waitlist and expect to get into class! Registering for a waitlist is treated the same as registering for a class. If you are moved from the waitlist into the class (you will receive an email and a text), we expect you to attend. If you know ahead of time that you will not be able to make the class, please remove yourself from the waitlist to avoid any penalties according to your membership. This facilitates a faster waitlist process and provides someone else the opportunity to take the class. The waitlist system stops 30 minutes prior to class, so you can check to see if a spot is open to book.

 

Arriving Late:

• All clients are expected to arrive before class 5-10 minutes ahead of time. This gives you time to get settled, stow your belongings and get your socks on. If you are more than 10 minutes late to class, you will be unable to take class. Classes start with a core warm-up to prepare the muscles, and missing it increases the risk of injury if you join late. Additionally, arriving late disrupts the class and the instructor's teaching.

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Class Levels:

• Level 2  classes are for experienced clients ONLY. Email or ask an instructor if you are ready for this level. LEVEL 3 CLASSES ARE AVAILABLE BY EMAIL PERMISSION ONLY and are not suitable for individuals with injuries or balance issues. We have classes to support every level and won't allow you to take advanced level classes without experience, as it slows down the class. requires too many corrections and may make you feel singled out. It is also for your own safety.  

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Cell Phones & Personal Items:

• All personal items must be placed in cubbies and hooks at the start of class. Under no circumstances are cell phones allowed while on the equipment. Clients will be asked to step out if they need to use their phones. Belongings need to be kept out of stations for safety and to ensure proper space. It’s a hazard—stations are small, and instructors and clients are not expecting your belongings to be there.

 

Pregnancy/Injury

• Please inform your instructor before the start of class if you are pregnant, postnatal, or have any injuries. We will adapt the class and exercises to accommodate your needs, providing plenty of modification options.

 

Cancel Account:

• Your membership must be canceled before your billing date via email ONLY info@pumpnpilates.com 

 

Pump n Pilates Terms and conditions: 

• All class sales, membership charges, and private packages are final.

• Instructors and classes are subject to change without notice.

• All classes must be paid for prior to your class at Pump n Pilates through our website or the Mindbody app.

• A valid credit card is required for your account. If you do not have a valid card, you will be unable to take class until one is uploaded.

• The 4 and 8-session-per-month membership packages expire according to your billing date every month.